All items are packaged in a gift box unless otherwise noted. Wrapping paper is also available for an additional charge. The gift box is then placed in a sturdy box filled with recycled paper for safe shipping. Receipts are included with each order. Gift receipts are available upon request.

Custom orders are welcome. A 50% deposit is required before work begins. Additional terms for custom orders will be determined on an individual basis before a listing is created. By purchasing a custom listing the buyer agrees to the terms and specifications within the listing. Modifications will not be available after a custom listing is purchased. No refunds or exchanges are available for custom pieces.

Ring, bracelet, and necklace sizing is available for some pieces. A minimum charge of $10 is required for any sizing. Exact sizing prices will be determined on a case by case basis. Please contact me with any sizing requests before placing an order.

Please report any packages you suspect have been lost in transit as soon as possible. If a package is not located after an inquiry is opened with USPS an insurance claim will be filed. Insurance claims cannot be submitted until 21 days after shipment for domestic orders and 45 days after shipment for international orders (Italy must wait 60 days). Buyers will be required to complete an affidavit regarding the order. Claims are generally processed 7 - 10 days after the necessary forms are submitted. Successful claims will receive refunds shortly after. (This answer is based on the policies of the postal carrier and insurance company and may change at any time. Please contact me ASAP if you believe your order has been lost in transit).

Wholesale inquiries are welcome. Please contact me for more information.

Buyers are responsible for any and all import taxes/duties/fees/etc.
Customs labels will accurately reflect the order including price and contents. Please check with your local post office or customs office for more information on import taxes/duties/fees/etc.